"Case or decision","Expected rule / evidence","Required action","Actual result","Owner","Evidence reference"
"Provider-only","Call exists but no integration receipt; inspect delivery before repair","Review before use","","",""
"Ledger-only","Receipt exists but CRM write is absent or uncertain","Review before use","","",""
"CRM-only","Activity lacks matching provider identity; inspect manual/import origin","Review before use","","",""
"Duplicate identity","More than one record shares a stable call key","Review before use","","",""
"Field conflict","Outcome or enquiry mapping disagrees","Review before use","","",""
"Pending callback","Saved request has no assigned/completed task evidence","Review before use","","",""