"Case or decision","Expected rule / evidence","Required action","Actual result","Owner","Evidence reference"
"Property identity","Verify approved tenant/property relationship before disclosure","Review before use","","",""
"Routine repair","Capture neutral issue category, location and permitted availability","Review before use","","",""
"Urgent concern","Use property-approved escalation; no generated safety advice","Review before use","","",""
"Owner-only information","Restrict financial and tenant data by authorization","Review before use","","",""
"Duplicate ticket","Find existing request before creating a second dispatch","Review before use","","",""
"No staff response","Save traceable request and state honest next step","Review before use","","",""