"Case or decision","Expected rule or evidence","Initial status","Actual result","Owner","Evidence reference" "Engineering","Loaded hours for build, integration and change ownership","Estimate required","","","" "Supplier usage","Telephony, speech, model and included service boundaries","Quote required","","","" "Operations","Monitoring, incident response and human exception work","Estimate required","","","" "Evaluation","Speech, task correctness and regression effort","Estimate required","","","" "Maintenance","Provider/API changes, security and dependency updates","Estimate required","","","" "Exit and portability","Numbers, prompts, records and migration permissions","Contract review required","","",""