"Case or decision","Expected rule or evidence","Initial status","Actual result","Owner","Evidence reference"
"Supported route","Exact product/API and account path confirmed by provider","Evidence pending","","",""
"Number ownership","Authorized business number and caller-ID policy","Evidence pending","","",""
"Connected audio","Provider ID plus caller and bot handset observation","Not tested","","",""
"Busy/no answer","Correct status and honest fallback","Not tested","","",""
"Transfer","Destination accepts; failed handoff reconciled","Not tested","","",""
"Callback missing","Call details reconciliation; no duplicate dial","Not tested","","",""
"Rollback","Previous approved route restored and verified","Not tested","","",""