"Case or decision","Expected rule or evidence","Initial status","Actual result","Owner","Evidence reference"
"Source submitted","Preserve source timestamp and timezone","Not measured","","",""
"Application received","Measure ingestion lag separately","Not measured","","",""
"Eligibility checked","Purpose, preferences, working hours and suppression current","Not configured","","",""
"Task claimed","One owner and stable enquiry identity","Not tested","","",""
"Provider accepted","Record call ID; do not equate with connected","Not measured","","",""
"Person connected","Record actual connection and next business outcome","Not measured","","",""