"Case or decision","Expected rule or evidence","Initial status","Actual result","Owner","Evidence reference" "Eligibility","Define eligible booked appointments before assignment","Not decided","","","" "Assignment","Document randomized or observational design and unit","Not decided","","","" "Primary outcome","Attendance at the originally eligible appointment","Not decided","","","" "Secondary outcomes","Timely cancellation, reschedule, complaints and cost","Not decided","","","" "Delivery failures","Retain assigned eligible cases in primary comparison","Not measured","","","" "Uncertainty","Record counts, denominators and interval/method","Not analyzed","","",""