"Case or decision","Expected rule or evidence","Initial status","Actual result","Owner","Evidence reference"
"Caller correction","Final corrected value preserved; no repeated wrong value","Not tested","","",""
"Unclear date","One focused clarification; no guessed booking","Not tested","","",""
"Human requested","Approved handoff initiated without another sales pitch","Not tested","","",""
"Repeated recognition failure","Bounded recovery then accessible alternative","Not tested","","",""
"Angry caller","Brief acknowledgment; no diagnosis of emotion or argument","Not tested","","",""
"Staff unavailable","Honest fallback; saved task before promise","Not tested","","",""