"Case or decision","Expected rule or evidence","Initial status","Actual result","Owner","Evidence reference"
"Configured capacity","Signed account, route and plan limits recorded","Not verified","","",""
"Two overlapping callers","Independent conversations or documented overflow","Not tested","","",""
"Capacity plus one","Bounded queue, staff route or honest fallback","Not tested","","",""
"Transfer active","Call-leg use and slot-release policy measured","Not tested","","",""
"Outbound competes with inbound","Reserved inbound capacity respected","Not tested","","",""
"Caller hangs up","Reservation released and billing reconciled","Not tested","","",""