"Case or decision","Expected rule or evidence","Initial status","Actual result","Owner","Evidence reference"
"Service selection","Exact approved service ID and duration; no guessed package","Not configured","","",""
"Stylist preference","Eligible stylist and current roster","Not configured","","",""
"Shared equipment","All required resources available for full interval","Not configured","","",""
"Deposit pending","Hold expiry and confirmation policy approved","Not configured","","",""
"Reschedule timeout","Reconcile both original and replacement records","Not tested","","",""
"Caller correction","Final service, branch and date saved accurately","Not tested","","",""