"Case or decision","Expected rule or evidence","Initial status","Actual result","Owner","Evidence reference"
"Dentist and chair conflict","No confirmation beyond approved capacity","Not tested","","",""
"Branch correction","Final branch and calendar saved correctly","Not tested","","",""
"Third-party caller","No unapproved disclosure","Not tested","","",""
"Clinical question","Clinic-approved qualified staff route; no generated advice","Not tested","","",""
"Failed reschedule","Original preserved or explicit recovery","Not tested","","",""
"Staff unavailable","Honest fallback; saved task before callback promise","Not tested","","",""