# 30-day voice-agent pilot checklist

Fictional planning template; no measured customer results.

## Days 1–5: scope
- [ ] One authorized task, exclusions and audience defined
- [ ] Baseline denominators and success criteria fixed
- [ ] Routing, content, integration, privacy, finance and rollback owners named
- [ ] Budget ceiling, contact policy and stop conditions approved

## Days 6–10: staging
- [ ] Normal tasks and consequential corrections reviewed
- [ ] Calendar conflict, replay, timeout and revoked-access tests completed
- [ ] Busy/no-answer/callback-store failures checked on handsets
- [ ] Language tests reviewed with speech origin and configuration recorded
- [ ] Previous route restored in an authorized test

## Days 11–17: limited release
- [ ] Restricted route/audience and daily owner assigned
- [ ] Provider calls reconciled with saved business outcomes
- [ ] Unfinished requests assigned; opt-outs respected

## Days 18–24: repair
- [ ] Failure causes classified and narrow fixes retested
- [ ] Configuration versions and denominators retained

## Days 25–30: decision
| Metric | Baseline | Pilot | Evidence | Owner |
|---|---|---|---|---|
| Eligible calls | | | Provider | |
| Verified completed tasks | | | Calendar/CRM | |
| Consequential errors | | | Reviewed evidence | |
| Accepted handoffs | | | Provider + staff | |
| Completed callbacks | | | Task records | |
| Total cost | | | Invoice + internal time | |
| Complaints and opt-outs | | | Support records | |

Decision: expand / continue narrowly / fix and retest / stop. Record uncertainty, reason and rollback actions. Customer publication needs permission and sanitized evidence.