"Scenario","Expected caller-facing outcome","Evidence","Observed"
"Duplicate webhook: one task","Duplicate webhook: one task","Provider call IDs plus attempt ledger","Not tested"
"Two workers: one claim","Two workers: one claim","Provider call IDs plus attempt ledger","Not tested"
"Timeout after acceptance: reconcile before redial","Timeout after acceptance: reconcile before redial","Provider call IDs plus attempt ledger","Not tested"
"Duplicate outcome: one update","Duplicate outcome: one update","Provider call IDs plus attempt ledger","Not tested"
"Worker restart: recover existing attempt","Worker restart: recover existing attempt","Provider call IDs plus attempt ledger","Not tested"
"Opt-out while queued: no dial","Opt-out while queued: no dial","Provider call IDs plus attempt ledger","Not tested"
"Stale sheet: no reopened completed work","Stale sheet: no reopened completed work","Provider call IDs plus attempt ledger","Not tested"
"Manual salesperson claim: agreed automation pause","Manual salesperson claim: agreed automation pause","Provider call IDs plus attempt ledger","Not tested"
"New approved enquiry: separate identity","New approved enquiry: separate identity","Provider call IDs plus attempt ledger","Not tested"