"Task","IVR observed result","AI observed result","Staffed service observed result","Proof","Human follow-up"
"Opening hours","Not tested","Not tested","Not tested","",""
"Appointment request","Not tested","Not tested","Not tested","",""
"Confirmed booking write","Not tested","Not tested","Not tested","",""
"Wrong menu choice","Not tested","Not tested","Not tested","",""
"Caller correction","Not tested","Not tested","Not tested","",""
"Busy destination","Not tested","Not tested","Not tested","",""
"Two simultaneous callers","Not tested","Not tested","Not tested","",""
"Integration unavailable","Not tested","Not tested","Not tested","",""
"Hindi interaction","Not tested","Not tested","Not tested","",""