"Component","Assumption","Value","Vendor evidence / actual"
"Answered calls per day","Hypothetical","40",""
"Days per month","Hypothetical","26",""
"Minutes per connected call","Hypothetical","3",""
"Rate per minute INR","Dated assumption","4.5","Verify quote"
"Monthly credits INR","Credit floor; do not add twice","4999","Verify credit terms"
"Setup INR","First month only","2999","Verify quote"
"Tax percent","Supplier charges only","18","Finance review"
"Peak concurrent calls","Measure separately","","Provider test"
"Additional supplier fees","Exclude included costs","0","Verify contract"