Data Deletion Instructions

When you connect your Facebook or Meta Business account to VaniAgent, we store only what is required to run the advertising and lead-response features you enabled:

• Your Meta user ID and display name, used to identify the connection
• Access tokens and the list of permissions you granted, used to call the Meta Marketing API on your behalf
• Ad account IDs, Page IDs, Instagram account IDs, Business IDs, and Pixel/dataset IDs that you selected
• Ad campaign, ad set, and ad configuration created through VaniAgent, along with their performance metrics
• Lead form submissions retrieved from your Facebook Lead Ads, including the contact fields the lead filled in (such as name, phone number, and email address)
• Timestamps recording when the connection was created, last validated, and last synced

We do not store your Facebook password. We never receive it. Access is granted through Facebook Login and can be revoked by you at any time.

This is the fastest method and takes effect immediately. If you still have access to your VaniAgent account:

1. Sign in at app.vaniagent.com
2. Open the Ads page from the left-hand navigation
3. Locate the connected Meta account panel
4. Click Disconnect

Disconnecting immediately deletes the stored access tokens, the connection record, and the selected ad account, Page, and lead form sync settings. It also revokes VaniAgent's permissions on your Facebook account, so no further data can be retrieved.

If you cannot sign in, or you want data deleted that is not covered by the Disconnect button, send a request to privacy@vaniagent.com with the subject line Data Deletion Request.

Please include the following so we can locate and verify your records:

• The email address associated with your VaniAgent account
• Your Facebook account name or Meta user ID, if the request concerns Meta data
• Whether you want the Meta connection deleted only, or your entire account deleted
• Any specific lead records or contact lists you want removed

We may ask you to verify ownership of the account before we act on the request. This protects you against someone else deleting your data.

You can also remove VaniAgent's access from Facebook's own settings, without visiting our dashboard:

1. Go to Facebook Settings, then Apps and Websites
2. Find VaniAgentAds in the list of active apps
3. Click Remove

Facebook notifies us when you do this, and we automatically delete the stored access tokens and connection record for your account. Note that this stops all future data access but does not by itself delete leads already imported into your contact list — use section 2.1 or section 3 for those.

• Disconnecting in the dashboard or removing the app on Facebook takes effect immediately.
• Email requests are acknowledged within 5 business days.
• Verified deletion requests are completed within 30 days of verification.
• Data in encrypted backups is purged on our standard backup rotation, within 90 days.
• We confirm in writing once deletion is complete.

Deletion is permanent. We cannot restore an account or its call history, recordings, or contacts after a deletion request has been completed.

A limited set of records may be kept after deletion where the law requires it or where we have an overriding legal obligation:

• Invoices, payment records, and tax documentation, retained for the period required by applicable financial and tax law
• Records needed to resolve a dispute, enforce our agreements, or comply with a legal hold or lawful request
• Aggregated and anonymised usage statistics that can no longer be linked back to you or to any individual

These records are isolated from active systems and are not used for any operational, advertising, or model-training purpose.

For any question about this page, or about how we handle your data more broadly, see our Privacy Policy or contact us directly.